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At LightingbyIbrahim, we partner with global artisans and merchants to bring you the finest products at the best prices. Our global network ensures efficient tracking and a superior customer experience.

Shipping Information

 

1: What is the shipping cost?

  • We offer free shipping on all orders, with no additional fees.

 

2: How can I track my order

  • Track your order using the shipping confirmation email sent within 4 business days after your purchase.
  • Visit the “Track Order?” link in the footer menu.
  • Reach out to us at support@lightingbyibrahim.com
     if you need further assistance.

 

3: How long will it take for my order to arrive?

  • Processing time: 1–2 business days
  • Delivery time: 3–4 business days
    Shipping times may vary due to holidays, weather, or other unforeseen circumstances. Contact us if your order is delayed beyond the expected timeframe.
    Note: Delays caused by incorrect shipping details or missed parcel deliveries are excluded.

Checkout and Payment

 

1: Do I need to create an account to place an order?

  • No, creating an account is not required to complete an order.

 

2: Can I change my order after it has been placed?

 

3: What payment methods do you accept?

  • Cards: Visa, MasterCard, American Express, Discover, Diners Club.
  • Digital Wallets: Apple Pay, Google Pay, Shop Pay.

 

4: Is my payment information secure?

  • Yes, all transactions are encrypted using SSL (Secure Sockets Layer) technology.

Note: Prices are shown in your local currency, but transactions will be processed in USD ($).

Privacy & Terms

 

1: How is my personal information used?

  • Your personal data is used only to process orders and enhance customer service. For more details, refer to our full Privacy Policy.

 

2: What are your Terms of Service?

  • By placing an order, you agree to our Terms of Service, which can be reviewed on our website.

Returns & Refunds

 

1: What is your return policy?

  • Returns are accepted within 30 days of delivery, provided items are in original condition and packaging.
  • Contact our support team to initiate the return process.

 

2: How long does it take to process a refund?

  • Refunds are processed within 5 business days after we receive the returned item. The refund will be credited to the original payment method.

Order Management

 

1: Can I cancel my order?

  • Cancellation requests must be made within 24 hours of placing the order.
  • Contact us at support@lightingbyibrahim.com for cancellations.
    Once shipped, orders cannot be canceled or redirected, but we’ll do our best to assist if necessary.

 

2: Can I combine multiple items into one shipment?

  • No, items may be shipped separately due to inventory locations. Rest assured, all items will be delivered.

Technical Support

 

1: Which browsers are best for browsing your site?

  • For the best experience, we recommend using the latest version of:
  • Microsoft Internet Explorer
  • Mozilla Firefox
  • Google Chrome
  • Apple Safari
  • Samsung Internet

Press Inquiries

 

For press inquiries, email us at support@lightingbyibrahim.com. We will respond as soon as possible.