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Returns & Refund Policy

Thank you for choosing LightingbyIbrahim. We’re committed to ensuring your satisfaction and making your returns process as smooth as possible. Please carefully review our policy details below.

Return Policy

Eligibility:

  • Items must be in original condition, unworn, unused, with tags attached, and in the original packaging.
  • A receipt or proof of purchase is required.

Timeframe:

  • Returns are accepted within 30 days of receiving your order.

Initiating a Return:

  • To initiate a return, contact us at support@lightingbyibrahim.com for instructions on where and how to return your items.
  • Returns sent without prior authorization will not be accepted.

Restocking Fee:

  • A 15% restocking fee applies to returns initiated due to customer remorse (e.g., change of mind, no longer needed).
  • The fee covers processing and restocking costs for such cases.

Non-Returnable Items:
Certain items are not eligible for returns, including:

  • Gift cards
  • Downloadable software products
  • Select health and personal care items
  • Sale items (only regular-priced items are eligible for refunds)

Exchange Policy

Free Exchanges:

  • We offer free exchanges for defective or damaged items.

How to Request an Exchange:

  • Email us at support@lightingbyibrahim.com with photos or videos of the damaged or incorrect item.
  • We will guide you through the exchange process.

Conditions:

  • Exchanges are only available for defective or damaged products.
  • We do not offer exchanges for change of mind (e.g., color, size, or texture preferences).

Refund Policy

Approval Process:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Processing Time:

  • Approved refunds are processed to your original payment method within 5 business days.
  • If you don’t see the refund after this period, we recommend:
    • Checking your bank account or contacting your credit card company (processing times may vary).
    • Contacting us at support@lightingbyibrahim.com if the issue persists.

Contact Information

For assistance with returns, refunds, or exchanges, reach out to us at:

  • Email: support@lightingbyibrahim.com
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (local time)
  • Registration Number: 2024130575
  • Phone Number: +1 303 951 8924

By making a purchase with LightingbyIbrahim, you confirm that you have read, understood, and accepted our Returns & Refund Policy.