Warranty Information at LightingbyIbrahim

At LightingbyIbrahim, we take immense pride in being authorized retailers for every brand we carry. This means that you can trust the authenticity and quality of all the products we offer. We believe in providing you with peace of mind with every purchase, and as such, warranty information is transparently listed on each product page. This gives you a full understanding of the coverage and ensures you know exactly what to expect.

Warranty Activation and Registration:

Many manufacturers require customers to activate their warranty or register their products within a certain period after purchase. To guarantee you maintain uninterrupted warranty coverage, we highly recommend that you complete this activation process promptly if it is required. In order to get the most accurate and complete warranty details, we suggest visiting the manufacturer’s website directly. There, you will find detailed guidance on eligibility, terms, conditions, and the process for registering your product.

Warranty Coverage for Used or Refurbished Items:

For used or refurbished items, warranty coverage may differ from new products. To make things clear, each product page on our site will have a dedicated warranty tab. This tab will contain detailed information specific to that item. In addition, we offer an extended warranty option for these used or refurbished items, giving you extra coverage after the initial 90-day period. It's important to note that for the first 90 days, the parts and labor warranty is provided by the original equipment manufacturer (OEM). After this initial period, the extended warranty kicks in, offering additional protection for your product.

Shipping Damage and Warranty Exclusions:

It is important to note that warranties do not cover any damage incurred during shipping. We highly recommend that you carefully inspect both the packaging and the contents of your order as soon as you receive it. This ensures that any potential issues are identified immediately. If you find any damage to your shipment, please report it without delay.

For freight deliveries, it is especially important to inspect the goods thoroughly before accepting the merchandise. If the items appear to have significant damage, you have the option to refuse the shipment. In cases where there are concerns about damage to the packaging or missing parts, please document these issues by noting them on the driver’s copy of the Bill of Lading. Doing this helps with the claims process for concealed damage or missing items, making it easier to resolve the issue.

Our Commitment to Your Satisfaction:

Your satisfaction is our top priority. If you need assistance with registering your warranty, understanding your coverage options, or dealing with shipping concerns, our dedicated team is always ready to assist. We aim to provide support throughout your entire purchase journey, so don’t hesitate to contact us if you need further assistance.

For any questions or concerns regarding warranties or any other product inquiries, feel free to reach out to us at support@lightingbyibrahim.com. We are here to ensure your experience is as smooth and hassle-free as possible.