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Shipping Policy

At LightingbyIbrahim, we value your trust and are committed to ensuring your orders arrive promptly and in perfect condition. Here’s everything you need to know about our shipping process:

Shipping Availability

  • We ship to most countries worldwide.

  • Fast and reliable shipping ensures timely delivery across different regions.

  • Exclusions: We do not ship to P.O. boxes or APO/FPO addresses.

Order Processing & Transit Times

  • Order Processing: Orders are processed Monday to Friday. Items in stock are shipped within 1–2 business days after order verification and payment approval.
  • Order Cut-off Time: Orders placed after 5:00 PM (local time) will be processed the next business day.
  • Shipping Transit Time: Delivery typically takes 3–5 business days after processing.
  • Free Shipping: All orders qualify for free shipping worldwide.

Shipping Methods

We work with trusted express carriers, including UPS, DHL, and FedEx, to ensure secure and timely delivery.

Key Shipping Policies

Shipping Fees

  • Shipping is free for all orders.
  • All prices are in USD, with no additional dues or membership fees.

Address Changes

Multiple Shipping Locations

Incorrect Address

  • If a package is returned to us due to an incorrect address, the customer will be responsible for any additional shipping costs incurred to resend the item.

Shipping Confirmation & Tracking

  • Confirmation Email: You will receive a confirmation email with a tracking number once your order has been shipped.
  • Order Monitoring: Use the tracking number provided to monitor your shipment’s status in real time.

Order Issues

Order Not Received

Delayed Shipments

  • In rare cases where delivery is delayed beyond 8 business days, we’ll notify you promptly and provide an update.

Damaged Packages

  • If a package arrives damaged:
    • Refuse delivery and notify us immediately.
    • If the package was left unattended, contact us at support@lightingbyibrahim.com as soon as possible.

Customer Support

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (local time)
  • Response Time: Emails sent outside business hours will be addressed within 24 hours.

Thank you for choosing LightingbyIbrahim! If you have any questions or concerns, don’t hesitate to reach out to us at support@lightingbyibrahim.com.